Tracking & General Help Contents

Tracking & General Help Contents

• Alerts
• API/Web service Integration
• Daily Report
• Journey Idle Report
• Journey Report
• Late Start Report
• Overspeed Report
• POI's (Points of Interest)
• Proximity
• Routing
• Time Onsite Report
• Unathorised Usage Report

Other Help Categories

• Fuel & Performance Help

• Camera Smart Help

• Compliance & Driver ID Help

• Dashboards & Maintenance Help

Contacting Support

From time to time you may need to contact our support team to investiage any issues, book in service calls or De&Re's, or if you have our Camera Smart Pro service request to download some incident footage.

To ensure your request is dealt with as efficiently as possible please provide as much information as possible, a list of the information required based on request type is below:

• General Support
  • Vehicle registration/s
  • Incident description
  • Example/s how the fault can be reproduced or examples of when and/or how you have experienced this issue
  • Attachments Any screenshots/attachments relevant to the incident 
• De & Re
  • Works Required deinstall/re-install/de&re, what hardware is to be de-installed/re-installed
  • Current Vehicle Registration
  • New Vehicle Registration
  • New Vehicle Make/Model/Year (this is important for any CAN-Bus products that are to be installed to ensure compatibility)
  • Vehicle Availability (days of weeks/time for both vehicles)
  • Kit Location if the hardware has already been installed 
• Camera Footage Request
  • Vehicle Registration (Please provide your vehicle registration, and the registration/vehicle make/model/colour of any other vehicles involved)
  • Date & Time of Incident (maximum of 5 minute window, if over this then you will need to download via the portal yourself, or use a USB to export the footage from the DVR locally)
  • Location of incident (nearest road or junction if exact location unknown)
  • Events of the incident (what happened, which camera channel FF/Offside/Nearside/Rear, did the vehicle stop and any other relevant information)
• Service Call
  • Vehicle Registration
  • Vehicle Location
  • Vehicle Availability (days of weeks, time windows)
  • Service Work Required (repair of unit, replacement camera etc.)
  • Site Contact Name/Phone/Email
  • Purchase Order Number To cover hardware, labour or cancellation costs incurred (this is also required for warranty work to cover any labour costs or in the event of a cancellation within 48 hrs of the scheduled service call time)

You can raise a support ticket by the following methods:

• Submit a ticket via the online form (link in the top right corner or click here)
• Email support@nibc.co.uk
• Call 02894 485 422 or ROI Customers +353 1522 2389