The 'Request DVR Image' feature is a way of downloading a still image of any tracking event. It is an easy way of checking driver behavior or speeding events to see if further investigation is required.
To request a DVR image, open any journey in snail trail plot view by selecting the globe icon to the right hand side of the journey
The journey will plot as shown below with each timed update down the left hand side, and a map plot on the right hand side. To request a an image of an event, select 'Request DVR Image' below the tracking event:
You will see the below message to confirm the download request has been submitted to the server/DVR:
Once downloaded you will receive a pop up to confirm the download is complete:
Return back to snail trail for the downloaded events, you will see the 'Download DVR Image' link has now changed to a camera image icon :
Select the icon to view the downloaded image:
Troubleshooting - User Permissions
If you receive any errors when trying to download an image or do not see the links to do so on your login then it is likely you do not have the appropriate permissions to access this feature. Please submit a support ticket (top right corner of this page), email firstname.lastname@example.org or call 02894 485 422 to speak to one of our team who can assist you.